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Frequently Asked Questions about Yocan Ziva Pro
How to charge Yocan Ziva Pro?
Use a type-c cable to plug into the charging port. The screen displays the battery dynamic icon, and the red light is always on. The light goes out when it is fully charged.
How to turn on Yocan Ziva Pro?
On/off: Quickly click the power button five times.
How do I lock/unlock the Yocan Ziva Pro screen?
Screen lock/unlock: With the device activated, quickly tap the power button four times. The lock icon on the screen will change accordingly.
Please note that you will need to unlock the device in advance for any subsequent operations
How to adjust the voltage of Yocan Ziva Pro?
Quickly tap the power button three times, then tap to adjust (one tap = 0.1V), press and hold to quickly increase the voltage. Adjustment range (1.8V-4.2V).
How to use the Yocan Ziva Pro 10-second automatic preheating function?
Quickly press the power button twice, and the device will heat up after a 10-second countdown on the screen. To stop preheating mode, press the power button twice again.
How to reset the Yocan Ziva Pro PUFF counter?
This situation indicates that the product is under low voltage protection, and the screen displays LOW BATTERY. Please charge as soon as possible. If the device is used for more than a year and the battery life is reduced, please replace it as soon as possible.
Smoking without load, the red light flashes three times?
When this happens, the screen will display “NO ATOMIZER”. It prompts that the device is unloaded and there is no atomizer. Please check the atomizer problem.
1. Is the connection intact?
2. Clean the connection port foreign matter in time.
3. The atomizer supports a resistance value of more than 0.8 ohms. Check whether the atomizer specifications match.
When the red light flashes 10 times?
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I can't turn on the device or can't use it after turning it on?
Please check whether the device screen is locked. Yocan Ziva Pro has a touch function. If there is no operation after 10 seconds, the screen will automatically lock. You just need to unlock it.
What if there are cracks around the mouthpiece, causing poor air circulation or inability to work continuously?
When your device has a series of problems caused by cracks in the shell, we should pay attention to avoid the following operations.
1. First, we should avoid continuous high-temperature use of the device.
2. Secondly, avoid contact with corrosive liquids and falling.
If you need after-sales service, please contact the store where you purchased it during the warranty period for after-sales service.
For more questions, please click on the Yocan forum to learn more.
When I plug in the power supply, the indicator light turns green, then red, and then turns off, and it seems that there is no charging. What causes this problem?
1. Let’s try to replace or clean the cable and charger to charge and check whether the problem is solved.
2. It is recommended to use the original cable for charging. If it still cannot be charged, it may be a fault in the charging port or the internal battery. Please contact the store where you purchased it for replacement during the warranty period. For example, if you purchased it from Yocan online, please contact Yocan online for after-sales service.
How long is this product warrantied for?
Yocan product has a three-month warranty, if you did not purchase it from Yocan online.com, you need to contact the store where you purchased it.
What does the limited warranty cover?
This warranty does not cover personal items or consumable goods and attachments. Atomizers, cartridges and other accessories are not covered under warranty. To obtain service, please email service@yocantech.com. When making a claim under this warranty, you will be required to provide proof of purchase details and the device itself. Do not attempt to open the Yocan Ziva Pro Vaporizer. This will immediately void the warranty on your product.
